Returns & Exchanges
At JW PEI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Please ensure all tags remain attached and the original packaging is included to qualify for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to start the process.
Prepare the Package
Securely pack your items in their original box with all dust bags and protective materials included.
Ship the Items
Affix the prepaid shipping label provided by our portal and drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing