Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are used in JW PEI products?
JW PEI is committed to sustainable fashion. All our handbags and accessories are crafted from premium vegan leather and high-quality recycled plastic fabrics, ensuring no animals are harmed in the process.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Please note that processing times may vary during peak seasons or promotional events.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.
Do I have to pay for customs or import duties?
For international orders, customs duties and taxes are calculated at checkout for most countries. If they are not included, the recipient is responsible for any local import fees upon delivery.
How can I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Afterpay and Klarna in supported regions.